juan350 Privacy Policy
At juan350, your privacy is not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights you hold as a registered player on our platform.
How juan350 Handles Your Data
Six principles guide everything we do with your personal information at juan350 — transparency, security, and your right to control your own data.
No Data Selling
Juan350 will never sell, rent, or trade your personal information to third-party marketers. Your data is collected solely to operate the Platform, comply with legal obligations, and improve your experience as a Filipino player.
End-to-End Encryption
All data transmitted between your device and juan350.net is protected by SSL/TLS encryption. Sensitive data including payment details and identity documents are stored using industry-standard encryption at rest.
KYC with Purpose
Identity verification at juan350 is conducted strictly for age confirmation, anti-money laundering compliance, and fraud prevention — never for unsolicited marketing or profiling beyond what is required by law.
Your Controls
Registered players on juan350 can request access to, correction of, or deletion of their personal data at any time by contacting our support team. We honour all valid data subject requests in accordance with applicable Philippine privacy law.
Defined Retention
Juan350 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulations. Data is securely disposed of once it is no longer needed.
Breach Notification
In the unlikely event of a personal data breach that poses a risk to your rights, juan350 will notify affected players and the relevant Philippine regulatory authority within the timeframes prescribed by applicable law.
Contents
- 01 Introduction
- 02 Data We Collect
- 03 How We Collect Data
- 04 Purpose & Legal Basis
- 05 Data Sharing
- 06 Cookies & Tracking
- 07 Data Retention
- 08 Security Measures
- 09 Your Rights
- 10 Children & Minors
- 11 Policy Updates
- 12 Contact Us
January 1, 2026
This policy supersedes all prior versions published on juan350.net.
01 Introduction
This Privacy Policy ("Policy") describes how juan350 ("the Platform", "we", "us", "our"), operating through juan350.net, collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "the Player") who access or use our online casino and sports betting services.
Juan350 is committed to upholding the privacy rights of every Filipino player who trusts us with their personal data. This Policy is drafted in accordance with applicable Philippine data privacy legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as enforced by the National Privacy Commission (NPC).
By registering an account on juan350.net, making a deposit, or otherwise using our services, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.
This Privacy Policy should be read together with the juan350 Terms & Conditions. Both documents form the complete framework governing your relationship with the Platform. You can review the full Terms & Conditions at /terms-conditions.
02 Personal Data We Collect
Juan350 collects only the personal data that is necessary to provide you with a safe, compliant, and high-quality gaming experience. The categories of personal data we process include the following:
Identity & Registration Data
- Full legal name as it appears on a valid Philippine government-issued identification document.
- Date of birth, used to verify that you meet the 21-years-of-age eligibility requirement.
- Gender (optional, collected during registration where provided).
- Username and account credentials (password stored in hashed form — never in plain text).
- Copies of government-issued identification submitted during KYC verification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID).
Contact & Address Data
- Primary email address used for account communications, transactional notifications, and responsible gaming alerts.
- Philippine mobile number used for account verification via SMS OTP and two-factor authentication.
- Current residential address, including barangay, city or municipality, province, and postal code.
Financial & Transaction Data
- Deposit and withdrawal transaction history, including amounts in Philippine Pesos (PHP), timestamps, and payment method identifiers.
- GCash, PayMaya, BPI, BDO, or Metrobank account reference details necessary to process and reconcile transactions.
- USDT wallet address where applicable for cryptocurrency transactions.
- Proof of payment method ownership documents submitted during withdrawal KYC.
Gaming Activity Data
- Game session logs including games played, bet amounts, game outcomes, and session duration.
- Sportsbook betting history, including markets, odds accepted, and settlement results.
- Bonus and promotion participation history.
- Responsible gaming tool configurations including deposit limits, session limits, and self-exclusion records.
Technical & Device Data
- IP address and approximate geolocation data used for compliance and fraud detection purposes.
- Device type, operating system, browser type, and version.
- Session identifiers, login timestamps, and access logs.
- Cookie and tracking data as described in Section 6 of this Policy.
03 How We Collect Your Data
Juan350 collects your personal data through the following channels:
- Direct submission — information you provide when registering an account, completing KYC verification, submitting a support request, or updating your profile settings.
- Automated collection — technical and device data collected automatically when you access juan350.net, including through cookies, server logs, and analytics tools operating on our Platform.
- Payment processors — transaction confirmation data returned by GCash, PayMaya, BPI, BDO, Metrobank, and USDT processors when you initiate deposits or withdrawals.
- Identity verification providers — results of automated and manual KYC checks conducted by our third-party verification partners on documents you submit.
- Fraud and compliance services — risk signals and compliance flags provided by our anti-money laundering and fraud detection service providers.
04 Purpose & Legal Basis for Processing
Juan350 processes your personal data on the basis of one or more of the following lawful grounds under the Data Privacy Act of 2012 and applicable regulations:
| Purpose | Legal Basis |
|---|---|
| Account registration and identity verification | Performance of contract; compliance with legal obligation |
| Processing deposits and withdrawals in PHP | Performance of contract |
| KYC and age verification (21+ requirement) | Compliance with legal obligation; legitimate interest |
| Anti-money laundering and fraud detection | Compliance with legal obligation; legitimate interest |
| Delivering bonuses and promotions | Performance of contract; consent |
| Responsible gaming monitoring and tools | Legitimate interest; compliance with legal obligation |
| Customer support and dispute resolution | Performance of contract; legitimate interest |
| Platform analytics and service improvement | Legitimate interest; consent (where required) |
| Transactional and account notifications | Performance of contract |
| Regulatory reporting to competent authorities | Compliance with legal obligation |
05 Data Sharing & Third Parties
Juan350 does not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share your data with carefully selected categories of third parties solely to the extent necessary to operate the Platform, fulfil our legal obligations, and deliver services to you.
Categories of Third Parties
- Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and USDT providers receive only the transaction data necessary to process your deposit or withdrawal requests.
- KYC and identity verification providers — receive copies of your submitted identification documents and return a verification result. These providers are contractually bound to process your data only for verification purposes.
- Fraud detection and AML compliance providers — receive limited data signals to assess transaction risk and flag suspicious activity as required under Philippine anti-money laundering law.
- Game and platform technology providers — licensed game studios and platform infrastructure providers may process session and gameplay data in the course of delivering their services to juan350.
- Regulatory and law enforcement authorities — juan350 will disclose personal data to competent Philippine regulatory bodies or law enforcement agencies where required to do so by a valid legal obligation or court order.
All third-party service providers engaged by juan350 are contractually required to process your personal data in accordance with applicable Philippine data privacy laws and to implement appropriate technical and organisational security measures.
Where personal data is transferred to service providers operating outside the Philippines, juan350 ensures that appropriate safeguards are in place to protect your data in accordance with the requirements of the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers.
06 Cookies & Tracking Technologies
Juan350 uses cookies and similar tracking technologies on juan350.net to operate the Platform, remember your preferences, analyse usage patterns, and detect fraudulent activity. A cookie is a small text file placed on your device by our website when you visit.
Types of Cookies We Use
- Strictly necessary cookies — required for core Platform functionality including session management, authentication, and security. These cannot be disabled.
- Functional cookies — remember your language preferences, display settings, and game lobby customisations to personalise your juan350 experience.
- Analytical cookies — collect aggregated, anonymised data about how players interact with the Platform to help us identify areas for improvement and optimise performance.
- Security cookies — used to detect and mitigate bot activity, fraudulent login attempts, and other security threats to your account and the Platform.
You may manage non-essential cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use core Platform features. Juan350 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements on external websites.
07 Data Retention
Juan350 retains your personal data for no longer than is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine laws and regulations. The following general retention periods apply:
- Account and identity data — retained for the duration of your account's active status and for a period of five (5) years following permanent account closure, in accordance with AML record-keeping obligations.
- Financial transaction records — retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of 2001 (RA 9160, as amended) and its implementing regulations.
- KYC documents — retained for the duration required by applicable regulatory obligations and securely disposed of thereafter.
- Gaming activity logs — retained for up to three (3) years from the date of each recorded session for dispute resolution, auditing, and responsible gaming monitoring purposes.
- Support communications — retained for up to two (2) years from the date of the last interaction for quality assurance and dispute resolution purposes.
- Technical and device logs — retained for up to twelve (12) months from the date of collection for security monitoring and fraud detection purposes.
Upon expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised so that it can no longer be linked to any identifiable individual.
08 Security Measures
Juan350 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and juan350.net.
- AES-256 encryption for sensitive personal data stored at rest, including identity documents and payment references.
- Bcrypt password hashing — your account password is never stored in readable form on our systems.
- Two-factor authentication (2FA) available to all registered players to enhance account access security.
- Role-based access controls limiting internal access to personal data to only those staff members who require it to perform their authorised duties.
- Regular security audits, penetration testing, and vulnerability assessments conducted by qualified information security professionals.
- Incident response and data breach management procedures aligned with NPC notification requirements.
While juan350 applies industry-standard security measures, no online platform can guarantee absolute security against all possible threats. Players are encouraged to use strong, unique passwords for their juan350 accounts and to enable two-factor authentication.
09 Your Data Rights
Under the Data Privacy Act of 2012, all registered players of juan350 hold the following rights with respect to their personal data. You may exercise any of these rights by contacting our Data Privacy Officer at the contact details provided in Section 12.
Right to Access
You have the right to request a copy of the personal data juan350 holds about you, along with information about how it is being used and with whom it has been shared.
Right to Rectification
You may request correction of any inaccurate or incomplete personal data we hold about you. Account profile updates can also be made directly through your juan350 account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under Philippine law.
Right to Object
You may object to the processing of your personal data where that processing is based on our legitimate interests, including objecting to the use of your data for analytics or service improvement purposes.
Right to Data Portability
You may request a structured, machine-readable copy of the personal data you have provided to juan350, for transfer to another service, where technically feasible.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.
Juan350 will respond to all valid data subject rights requests within thirty (30) calendar days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by an additional thirty (30) days, with notice provided to you within the initial response period.
10 Children & Minors
Juan350 is strictly an adult platform. Our services are exclusively available to individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.
If we become aware that personal data has been submitted by or on behalf of a person under 21 years of age, we will immediately suspend the associated account, delete all related personal data, and report the incident to our compliance team for further review. Parents and guardians who believe their minor child may have accessed juan350 are encouraged to contact our support team immediately at [email protected].
Juan350 is for players aged 21 and above only. We employ age verification controls at registration and conduct ongoing KYC monitoring to enforce this requirement. If you are under 21, you must not attempt to register or access juan350 services.
11 Updates to This Privacy Policy
Juan350 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or Platform practices. When material changes are made, we will notify registered players via email or a prominent in-platform notification prior to the changes taking effect.
The effective date displayed at the top of this Policy will be updated to reflect the date of the most recent revision. Your continued use of juan350 following the notification of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the updated Policy, you must discontinue use of the Platform and may request account closure by contacting our support team.
We encourage all players to review this Privacy Policy periodically to stay informed about how juan350 is protecting their personal data.
12 Contact & Data Privacy Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by juan350, you are welcome to contact our Data Privacy Officer (DPO) directly. Our DPO is responsible for overseeing our data protection practices and ensuring compliance with the Data Privacy Act of 2012 and NPC regulations.
- Data Privacy Officer Email: [email protected]
- Subject Line: Data Privacy Request — [Your Account Username]
- Response Time: Within 30 calendar days of receipt of a valid request
- Live Chat: Available directly through the juan350.net Platform interface, 24/7
- Platform: juan350.net
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that juan350 has processed your personal data in a manner that violates the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available through official Philippine government channels.
Play with Confidence at juan350
Now that you know exactly how juan350 handles your personal data, you can enjoy our full game library — live casino, slots, and sports betting — with complete peace of mind. Must be 21 years or older to play.